Our Network News

We're always looking at ways to make major improvements to your service, and keep you informed of the latest news and initiatives taking place across your network. So here are some of our most recent improvements you can enjoy.


Improvements to Spalding Station

From Monday 3 November 2014 until further notice there will be no step-free access to Platform 2 at Spalding station.  We are working to reschedule all of our trains to arrive and depart from Platform 1 until further notice.

Find out more about access to Spalding station during improvements


The Insider

Take an in-depth look at what's been going on around our network with the latest edition of our Insider Magazine; from discovering our great people, to the latest station improvements, ticket buying tips and more, The Insider is your insight into the latest on board and station news.

Download The Insider


Major improvements to your stations

This year has seen many improvements made to our stations across our network, from huge improvements made at Nottingham Station, to improvements of Ticket Offices, platform seating and the introduction of 'contactless payments'.

Find out more about our latest investment programme here


On board and service improvements

This year has seen significant investment in our on board WiFi system in order to provide a more reliable WiFi service.  Investment has also been made in our First Class menu which resulted in a brand new summer menu being introduced.

Read more about our on board and service improvements here


Cycling Hubs Open at Sheffield and Leicester

As part of our committment to install an extra 2,500 cycle spaces across our network, Sheffield and Leicester have recently opened their Cycle Hubs.  Find out more about the benefits these Cycle Hubs are bringing to both stations as well as other cycle improvements across our network.

See the improvements in our cycling facilities


Our customer promise

To demonstrate our commitment to providing excellent service, we’ve developed a straightforward and memorable customer promise that employees across our network routes will use in day-to-day contact with customers.

Find out more about our customer promise