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Most tickets are available until 13.12.2015
Travelling in a group of 10 or more? For a range of great discounts and benefits get in touch with our dedicated Group Travel team on 03457 125 678
Order your Smartcard online here.
It will take up to 5 working days.
No, your Smartcard is free of charge.
Anyone can get a Smartcard. We do not offer specific cards for children however you can purchase tickets for children with a Smartcard.
To start using your card you’ll need to purchase your ticket. This can be done online or on our app. For Season Tickets this can also be done at one of our Ticket Machines.
From June, you will also be able to purchase tickets at the Ticket Office.
The following Smartcard Season Tickets are available on all our routes:
The Following Smartcard Day Tickets are available on selected routes:
All Day Tickets will be available later in 2019.
Yes, our Smartcard tickets can be purchased for either First or standard Class Travel. First class train travel is available on all our services to and from London St Pancras. If you choose to travel by First Class, you will be able to make the most of our spacious seats, free WiFi and a complimentary breakfast on certain weekday services.
Please note that First Class in notr available on all routes.
London Underground tickets can only be added on using paper tickets. To add London Underground travel to the purchase of your tickets, just select a ticket with “London Zones 1 – 6.”
It will be possible to purchase a London Travelcard with your Smartcard Season Ticket later in 2019.
Yes, if you have purchased a Season Ticket on a Smartcard you must still carry a Photocard. You can request a Photocard at any station by providing a passport size photograph of yourself.
Once you have a Smartcard and you’ve purchased your Smart ticket, you must also collect the ticket. This can be done at any of our Platform Validators, Ticket Gates, or Ticket Machines. Collection facilities at each station are displayed below. If there are no collection facilities at your station, please find a member of staff at the station or onboard to help you.
Alternatively, if you have an Android smartphone, you can collect your tickets on your card by tapping your card against the open app.
Barrow upon Soar
East Midlands Parkway
Kirkby in Ashfield
London St Pancras
Your Smartcard will be read by our Ticket Gates and onboard our trains by the Train Manager or Conductor using Near Field Communication (NFC) technology. The Train Manager or Train Conductor will also inspect your photocard.
You can travel on any service that you have a valid ticket for.
No, Smartcards are registered to the user and so cannot be transferred.
Call us on 03457 125678 to claim a refund, standard refund restrictions apply.
Call us on 03457 125678 and we will block the card and provide you with a replacement ticket.
If you are at the station, our station staff will be able to help. If you continue to have issues, call us on 03457 125678 and we will be able to assist.
You can either keep hold of it until you need it again in the future, destroy it, or return it to East Midlands Trains, Customer Service Academy, Hudson Way, Pride Park, Derby, DE24 8HS.
If you have waited 5 working days and not yet received your card, call us on 03457 125678 and we will be able to assist.
Yes, just present your Smartcard at the attraction to receive your discount.
Still have a question about Smartcards? Why not use our webchat here for an instant answer or call our Smart Customer Service Team on 03457 125678.
For help with complaints, assistance or lost luggage while travelling on our trains or anything else.