Legal & Privacy

  • Privacy & Cookie Policy
  • WiFi Terms and Conditions
  • Terms and Conditions – your agreement with East Midlands Trains

  • Privacy & Cookie Policy

    Privacy Statement

    At East Midlands Trains we are committed to protecting and respecting yourprivacy. This policy sets out the basis on which any personal data we collect fromyou, or that you provide to us, will be processed by us.

    Information we may collect from you

    We may collect and process the following data about you: Information that youprovide by filling in forms on our website, Thisincludes information provided at the time of registering to use our site,subscribing to our service, posting material or requesting further services.We may also ask you for information when you report a problem with oursite.
If you contact us, we may keep a record of that correspondence.
Wemay also ask you to complete surveys that we use for research purposes,although you do not have to respond to them.
Details of your visits to our site(including, but not limited to, traffic data, location data, weblogs and othercommunication data, whether this is required for our own billing purposes orotherwise) and the resources that you access.
For research purposes, we mayuse information gathered and provided to us by our ticketing partner—TheTrainline—in relation to transactions and bookings made for our services.

    IP addresses and cookies

    We may collect information about your computer, including, where available, yourIP address, operating system and browser type, for system administration. This isstatistical data about our users’ browsing actions and patterns, and does not identifyany individual.
    Our aim is to continually improve the experience you have when you visit ourwebsite. As part of this process we use ‘cookies’. Cookies are small text filescontaining information about your browsing session (e.g. which pages you visited)which are located in your browser directory.

    We use different types of cookies and each has a specific function.

    Some cookies are essential to the working of the website and allow you to navigateeasily from page to page and perform certain functions (e.g. making a purchase).Other nonessential cookies allow us to analyse how you use our site, whichenables us to make decisions about how best to improve the website design and functionality to fit your future needs. 
In some cases we use cookies to remember aselection you have made (e.g. your location) which saves you having to make thatselection again if you return to the site. Other cookies allow our partners to see howmany visitors click from their website to our website and subsequently allow us toselect the best partners to work with.

    Stagecoach will not store personally identifiable information such as credit card oraddress details in the cookies we create. All data collected using a cookie will beanonymous and will not hold specific knowledge of who a visitor is.

    Usually web browsers are set to accept cookies. If you have visited this site,however, and did not want cookies to be used please exit the site and use yourbrowser tools settings to delete the cookies. If you do this and revisit this site,cookies will again be set unless you change your browser settings to reject cookies.

    Stagecoach is committed to comply with the recent legislation changes for storinginformation on a user’s computer or mobile device which are detailed on the ICOwebsite. We aim to be honest and clear about your privacy when using our website.

    Where we store your personal data

    The data that we collect from you may be transferred to, and stored at, a destinationoutside the European Economic Area ("EEA"). It may also be processed by staffoperating outside the EEA, who work for us or for one of our suppliers. Such staffmaybe engaged in, among other things, the fulfilment of your order, the processingof your payment details and the provision of support services. By submitting yourpersonal data, you agree to this transfer, storing or processing. We will take all stepsreasonably necessary to ensure that your data is treated securely and in accordancewith our privacy policy. All information you provide to us is stored on our secureservers. Where we have given you (or where you have chosen) a passwordthat enables you to access certain parts of our site, you are responsible forkeeping this password confidential. We ask you not to share a password withanyone.

Unfortunately, the transmission of information via the internet is notcompletely secure. Although we will do our best to protect your personal data,we cannot guarantee the security of your data transmitted to our site; anytransmission is at your own risk. Once we have received your information, wewill use strict procedures and security features to try to prevent unauthorisedaccess.

    Uses made of the information

    We use information held about you in the following ways: To ensure that contentfrom our site is presented in the most effective manner for you and for yourcomputer.
To provide you with information, products or services that yourequest from us or which we feel may interest you, where you have consentedto be contacted for such purposes.
To carry out our obligations arising fromany contracts entered into between you and us.
To allow you to participatein interactive features of our service, when you choose to do so.
To notifyyou about changes to our service.
If you are an existing customer or a formercustomer of Midland Mainline or Central Trains, we will only contact you by electronic means (e-mail or SMS) with information about goods and servicessimilar to those that were the subject of a previous sale to you.

If you area new customer, we will contact you by electronic means only if you haveconsented to this.

    Disclosure of your information

    We may disclose your personal information to any member of our group, includingour subsidiaries, our ultimate holding company and its subsidiaries, as definedin section 736 of the UK Companies Act 1985.

 We may disclose your personalinformation to third parties:

In the event that we sell or buy any business orassets, in which case we may disclose your personal data to the prospectiveseller or buyer of such business or assets.
If the East Midlands Trainsfranchise, or a substantial proportion of its assets, is acquired by a third party,in which case personal data held by it about its customers will be one of thetransferred assets.
If we are under a duty to disclose or share your personaldata in order to comply with any legal obligation, or in order to enforceor apply our terms of use and other agreements; or to protect the rights,property, or safety of East Midlands Trains, our customers, or others. Thisincludes exchanging information with other companies and organisations forthe purposes of fraud protection and credit risk reduction.

    Your rights

    You have the right to ask us not to process your personal data for marketingpurposes. We will usually inform you (before collecting your data) if we intend touse your data for such purposes or if we intend to disclose your information to anythird party for such purposes. You can exercise your right to prevent such processingby not checking certain boxes on the forms we use to collect your data.

 Our sitemay, from time to time, contain links to and from the websites of our partnernetworks and affiliates. If you follow a link to any of these websites, pleasenote that they have their own privacy policies and that we do not accept anyresponsibility or liability for these policies. Please check these policies beforeyou submit any personal data to these websites.

    Access to information

    The Act gives you the right to access information held about you. Your right of accesscan be exercised in accordance with the Act. Fulfilling any access request may besubject to an administration charge of £10. You can exercise the right at any time by contacting us at Customer Relations, East Midlands Trains, Midland House, Derby, DE1 2BR.


    If you wish to unsubscribe from East Midlands Trains then please contact ourcustomer services team at

    Changes to our privacy policy

    Any changes we may make to our privacy policy in the future will be posted on thispage and, where appropriate, you will be notified by e-mail.


    Questions, comments and requests regarding this privacy policy are welcomedand should be addressed to Customer Relations, East Midlands Trains, First Floor,Waterfront House, Waterfront Plaza, 35 Station Street, Nottingham, NG2 3DQ.

    WiFi Terms and Conditions

    This is an agreement between you and East Midlands Trains ("East MidlandsTrains," "we" or "us") for the On Train Wireless LAN (WiFi) service and relatedservices and features (the “service”).

    1. Our agreement

    1.1 This agreement applies from when we accept your request for service. Pleaseread the terms carefully before activating service with us.

1.2 By using and/oractivating service with us you agree to be bound by this agreement. If you donot agree to the terms of the agreement, do not use the service.

1.3 We maymodify the agreement at any time. In accordance with clause 1.2, use of theservice constitutes acceptance of the agreement current at that point in time.

    2. Providing services

    2.1 You are responsible for providing all hardware and other equipment required toaccess and use the service (a “unit”). We recommend an 802.11b-compatiblecomputer, computer card, and/or device to access the service. You are responsiblefor ensuring the compatibility of your unit with the service. The availability andperformance of the service is subject to all memory, storage and other Unitlimitations.

2.2 Service is available to your unit only when it is within the rangeof our Wireless LAN system.

2.3 All services are provided on an “as is” basis.We do not warrant that the service is fault free or fit for any particularpurpose, or that our system is secure. You assume all responsibility and riskfor use of the service.

2.4 We will always try to make the service available, butit may be interrupted, limited or curtailed due to maintenance and repair work,transmission or equipment limitations/failures, collocation failures or due to anemergency. We are not responsible for data, messages or pages that youmay lose or that become misdirected because of interruptions or performanceissues with the service.

2.5 We reserve the right to immediately, and withoutnotice, suspend your access to the service if we suspect that you are notcomplying with the terms and conditions of this agreement and/or if wesuspect you are transmitting a virus (or any other manipulating programcapable of modifying other programs and replicating itself).

2.6 Network speedis no indication of the speed at which your unit of the service sends orreceives data. Actual network speed will vary based on unit configuration,compression and network congestion. The accuracy and timeliness of datasent or received is not guaranteed and you accept that delays or omissionsmay occur.

2.7 We do not warrant that any particular virtual private networkwill be compatible with the service.

2.8 We will not supply any software to youin connection with the service. If you use software packages, applications orconfigurations then you accept the risk of any failure of the service resultingfrom the use of such software packages, applications or configurations.

    3. Use of the service

    3.1 The service is made available provided:

(a) you do not use the service foranything unlawful, immoral or improper;

(b) you do not use the service tomake offensive or nuisance communications in whatever form. Such usageincludes posting, transmitting, uploading, downloading or otherwise facilitatingany content that is unlawful, defamatory, threatening, a nuisance, obscene,hateful, abusive, harmful (including but not limited to viruses, corrupted files,or any other similar software or programs), a breach of privacy or which isotherwise objectionable;

(c) you do not use the service to harm or attempt toharm minors in any way;

(d) you do not act nor knowingly permit others to actin such a way that the operation of the service or our systems will bejeopardised or impaired;

(e) you do not use abusive or threatening behaviourtowards other users of the service, members of our staff or any person in thevicinity of a Wireless LAN;

(f) you do not use the service to access or usecontent in a way that infringes the rights of others; and

(g) the service is usedin accordance with any third party policies for acceptable use or any relevantinternet standards (where applicable).

3.2 You agree not to resell any aspectof the service, whether for profit or otherwise. You accept that yourentitlement to use the service is for your personal use only and that you shallnot be entitled to transfer your entitlement to use the service to any otherperson or allow any other person to make use of the service or of anyusername or password or other entitlement supplied to you in connection withthe service.

3.3 You also agree not to modify the unit or use the service forany fraudulent purpose, or in such a way as to create damage or risk to ourbusiness, reputation, employees, subscribers, facilities, third parties or to thepublic generally.

3.4 You have no proprietary or ownership rights to anyusername or password or to a specific IP address, or e-mail addressassigned to you or your unit. We may change such addresses at any time ordeactivate or suspend service to any address without prior notice to you if wesuspect any unlawful or fraudulent use of the services.

    4. Content disclaimer

    4.1 East Midlands Trains does not control, nor is it in any way liable for, data orcontent that you access or receive via the service. The Internet contains uneditedmaterials, some of which are sexually explicit or may be offensive to you. EastMidlands Trains has no control over and accepts no responsibility for such materials.

4.2 East Midlands Trains is not a publisher of third-party content that can beaccessed through the service, and is not responsible for any opinions, advice,statements, services or other information provided by third parties andaccessible through the service. You are responsible for evaluating suchcontent.

4.3 It is your responsibility to evaluate the value and integrity of goodsand services offered by third parties accessible via the services. We will notbe a party to nor in any way be responsible for any transaction concerningthird party goods and services. You are responsible for paying all fees and
    charges from third party vendors whose sites, products or services youaccess, buy or use via the service.

4.4 East Midlands Trains does notguarantee the accuracy, completeness or usefulness of information that isobtained through the service.

4.5 If you choose to use the service to accessweb sites or content provided by third parties or purchase products from thirdparties, then your personal information may be available to the third-partyprovider. The way third parties handle and use your personal informationrelated to the use of their services is governed by their policies and EastMidlands Trains has no responsibility for their policies, or third parties'compliance with them.

    5. Charges

    5.1 Service charges and payment methods are set out within the websites associatedwith the service and/or in promotional literature.

5.2 Further to clause 2.3, wewill not be responsible for any harm or loss you may suffer as a result of thisinterruption to your service.

5.3 We can increase our charges at any timewithout prior notice. Such increases will not affect your usage of the servicewhere you have pre-paid for the service before the price increases tookeffect.

5.4 The pre-paid service you purchase will expire within a certain timeperiod. The applicable expiration periods for all tariffs will be set out withinthe websites associated with the service and/or in promotional literature.

5.5We will not refund pre-paid services in any circumstance.

5.6 To ensure theprovision of a quality of service to all our customers and to ensure that thebehaviour of some does not disadvantage the majority of our customers, youagree to abide by any fair use policy which we may apply to any tariff fromtime to time and which shall be set out within the websites associated with theservice and/or in promotional literature.

    6. Liability

    6.1 We are only liable to you as set out in this agreement. We have no other duty orliability to you.

6.2 We are not liable to you in any way for any loss of income,loss of business or profits, or for any loss that was not reasonably foreseeableat the time you entered this agreement. Specifically, we shall not be liablefor any deficiency in performance caused in whole or in part by any act oromission of an underlying carrier or service provider, dealer, equipment orfacility failure, network problems, lack of coverage or network capacity, acts ofGod, strikes, fire, war, terrorism, riot, emergency, government actions or anyother cause beyond the control of East Midlands Trains.

    Terms and Conditions - your agreement with East Midlands Trains

    This website and booking service is offered as a service to you, the customer, byus, East Midlands Trains (EAST MIDLANDS TRAINS) Limited. By using this websiteyou agree to the Terms and Conditions set out below (terms). If you do not agreewith these terms, you must not use this website.

    These terms are intended by us to set out the whole agreement between us and youand any prior communications between us are not included in this agreement. Werecommend that you read them carefully to protect your own interests. If you do notthink they set out the whole agreement between you and us, please make sure youask for these to be put in writing prior to making any transaction. In that way we canavoid any problems surrounding what you expect us to do.

    We cannot accept any liability for any reliance placed by you on any statement orrepresentation on this website, whether made by us or a third party, except to theextent a statement or representation on this website is made negligently by us.

    About us

    EAST MIDLANDS TRAINS Limited is a company registered in England (with companyregistration number 05340682). Our registered office can be found at Friars BridgeCourt, 41 – 45 Blackfriars Road, London SE1 8NZ

    You can contact our Customer Relations team by using the contact details suppliedunder "Contact us".

    Copyright and use of the website

    The copyright in the material contained in this website belongs to EAST MIDLANDSTRAINS, all rights reserved. Except solely for your own personal and non-commercialuse, no part of this website may be copied, adapted, modified, distributed,transmitted, displayed, performed, reproduced or published without the priorwritten permission of EAST MIDLANDS TRAINS.

    You warrant to EAST MIDLANDS TRAINS that you will not use this website for anypurpose that is unlawful or prohibited by the terms, conditions and notices.

    EAST MIDLANDS TRAINS may in its absolute discretion suspend, stop or end youraccess to the website.

    Liability disclaimer

    While EAST MIDLANDS TRAINS has taken every reasonable effort to ensure thatthe information contained within this website is correct, you should be aware thatthe information may be incomplete, inaccurate or may be out of date. Changes areperiodically made to the information herein and EAST MIDLANDS TRAINS may makeimprovements and/or changes in this website at any time.

    EAST MIDLANDS TRAINS makes no representations about the suitability of theinformation, products and services contained on this website for any purpose. EASTMIDLANDS TRAINS shall use reasonable care and skill in carrying out the servicescontained in this website.

    Except in relation to liability for death or personal injury, for which liability cannotbe limited, the liability of EAST MIDLANDS TRAINS for any loss arising out of the useof this website shall be limited to the total value of the transaction under whichthe claim arises for any one event or series of related events. Save as aforesaid andto the extent permitted by law, EAST MIDLANDS TRAINS shall not be liable for anyloss of profit, loss of opportunity, loss of business, indirect, incidental, special, orconsequential loss arising out of or in any way connected with the use of any ofthe information, products, and services on this website or otherwise arising outof the use of this website and all warranties, terms and conditions with regard to such information, products, and services, whether express or implied arising understatute or at common law or otherwise are hereby excluded.

    Nothing contained herein shall prejudice your statutory rights as a consumer.

    Impartial retailing

    Our website offers an impartial service selling every variation of ticket availablearound the UK representing all Train Operating Companies. We do not currentlysupport ferry bookings, supplementary tickets, Motorail or Eurostar services.

    Use of ticket booking

    Our website is designed to provide you with travel information, to assist you indetermining the availability of travel-related goods and services and to make travelreservations or other travel-related purchases i.e. travel insurance. You agreethat you will only use the travel information facilities of this website to find outinformation for yourself or for another person who intends to use or make use ofthis website to purchase travel services.

    You confirm that you have authority to use the credit/debit card details you providefor the purpose of settling any payments you owe to us.

    You also promise that allinformation supplied by you in using this website is accurate and that you will notmake any speculative, false or fraudulent reservations. You further promise thatyou will only use the travel services reservations facilities of this website to makereservations or purchases for yourself or another person on whose behalf you arelegally entitled to act.

    We shall not be obliged to sell tickets or reserve a set for a person or persons whowe have reason to believe may be intending to use it, or the proposed method ofpayment, fraudulently.

    You acknowledge that you will be finically responsible for any bookings which aremade through the website using your account details and for all reasonable andforeseeable losses which we suffer as a result of your breach of these terms ornegligence when using this website (including where you deliberately or negligentlylet others use your account).


    All bookings are subject to the Terms and Conditions of EAST MIDLANDS TRAINS andthe National Rail Conditions of Carriage.

    You are strongly advised to read these conditions, which contain limitations andexclusions relating to our liability in respect of loss caused by delays or cancellations,as well as loss or damage to, and delay in the delivery or luggage and its contents.

    If you cannot produce a valid ticket for the class of accommodation and service thatyou are using, you will have to pay the appropriate fare.

    Issue of tickets

    With respect to tickets sold by us, we cannot confirm the price of any tickets untilsuch time as you complete your order and your credit/debit card will not be chargeduntil the order has been processed. When we have confirmed your booking by emailto your registered email address, we will send your tickets to you using the methodyou selected when you made your booking. On receipt of your tickets we would askthat you check to ensure they are correct and contact our Web Support team on 08457 125 678 if your tickets do not meet the information you provided at the timeof booking.

    Changes, cancellations and refunds

    Changes to the date and time of a ticket may be permitted depending on the type ofticket and availability of alternatives, but exchange may not be available for certainticket types. Refunds will depend on the type of ticket and conditions applicable to itand may not be available for certain ticket types.

    To make any changes, please contact Web Support on 08457 125 678.


    We may change these terms from time to time, however any changes will not affectexisting terms accepted by you when making a reservation or purchase through thiswebsite.

    The prices quoted on this website are in Pounds Sterling (£). If you choose to payfor your tickets using a foreign credit or debit card, you will be responsible for theexchange rate and you are advised that changes to your ticket or refunds may beaffected by such an exchange rate.

    Your agreement to the terms, conditions and notices contained on the websiteis governed by the laws of England and you hereby consent to the exclusivejurisdiction of the English courts in all disputes arising out of or relating to theuse of this website. If at any time any part of this agreement becomes invalid,illegal or unenforceable in any respect, that invalid, illegal or unenforceable partshall be severed from the remainder of the agreement and the validity, legalityand enforceability of the remainder of the agreement shall not be affected orimpaired in any way. Further, the invalid, illegal or unenforceable part will bedeemed superseded by a valid, legal or enforceable part that most closely satisfiesthe intention of the original part. The validity, legality and enforceability of theremainder of the agreement shall not be affected or impaired in any way.

    Online Voucher terms and conditions

    East Midlands Trains promotional discounts can only be applied to online bookingsmade at Discounts cannot be applied to bookings forjourneys with East Midlands Trains made on other rail booking websites or any otherwebsite owned and/or operated by Stagecoach Group PLC. For more information onusing codes see our FAQ section.

    The promotional discount code is only valid on directs services with East MidlandsTrains and bookings must be completed before the expiry of the offer. Please note,due to engineering works, some dates within the travel period may not be available.

    All bookings will be subject to availability at the time of transaction. The discount willbe applied to the price presented prior to the payment stage. A limit of one discountcode per booking applies. Promotional discount is non-transferable, not valid onpast purchases and not exchangeable for cash. The discount code may be used inconjunction with Railcard and Child discounts, but cannot be used in conjunctionwith any further promotion or discounts. However the Railcard discounts cannotbe used in conjunction with the First Class promotional discount. East MidlandsTrains reserves the right to change or cancel the discount code campaign at any time. Once you have made your booking, the price paid will not change. All bookingsare subject to East Midlands Trains standard terms and conditions. Should youneed a refund, the refund will only be to the value paid for the promotional ticket,excluding advance fares, which are non-refundable. Should you need to amend yourdiscounted journey to one outside the terms of this offer, or amend your bookingafter the expiry of the offer, you may be required to pay the value of your originaldiscount as well as any excess fare. East Midlands Trains standard amendment andcancellation terms apply.