An Inside Look

Making things easier for you is an important part of our Customer Promise and we understand there are key pieces of information that you may want or need to be easily accessible. Here you can take a look at our performance, find out about delays, how to contact us and more; it's all about us clearly and openly communicating the level of service that we are delivering to you.


Our Performance

Take a look at the percentage of our trains that arrive to their destination on time.

View our performance


Causes of Delays

Take a look here to understand common causes of delays to trains. If you have recently experienced a delay you may be able to claim compensation, click here to find out more.

Find out more


Customer Satisfaction

Transport Focus run a bi-annual survey to measure satisfaction rates for each train company. Take a look at the satisfaction rate of our passengers from across our network.

View our satisfaction score


Customer Complaints

Sometimes things go wrong and we want to be as clear with our customers as possible about the complaints we receive. We're already working with a number of customers to understand how we can improve our service with our Customer Voice programme, and you can now view the number of complaints that we receive.

View our number of complaints


Upcoming Engineering Works

Stay up to date with changes to our services due to engineering works.

View upcoming engineering works


Future Plans for Improvements

Take a look at the planned improvements in our Insider magazine and keep up to date with the latest improvements with our Network News.

View upcoming improvements


Ticket Office Opening Times

Plan ahead and find out when our Ticket Offices open at each of our stations.

Find out opening hours for your station


Season Ticket Calculator

A Seaon Ticket may be the cheapest option for you if you travel three or more times a week. See if you could save with a Season Ticket by using a Season Ticket Calculator.

Try a Season Ticket Calculator


Additional Trains and Seats for Events

For big events taking place on our network we may, where possible, run additional services or add additional seats to make it easier and more comfortable for you to travel by train.

Find out if we're adding extra seats or additional trains for your next big event


Contact Us

Want to find out more information about travelling with us, book assistance for your travel or ask us a question? We're here 24/7 to answer your queries.

Find out how to contact us