Sorry about the disruption to your journey

train tracks

We’re sorry for any disruption that may have affected your journey.  

We have been unable to run our usual train service from <____> to and from <____> because of <industry reason> earlier <today/yesterday>. 

We know that delays when you travel are frustrating, no matter how small. This is why we always aim to give you the most accurate information as soon as possible – so you can make alternative plans if necessary.

You can keep track of the latest service updates here or by following #EMTUpdate on Twitter.

If you’ve experienced delays of 30 minutes or more, we offer compensation for your journey. Take a look at our Delay Repay guide to see how to do this.

If you’ve been affected by a delay and have some feedback, then please tell us here. We're always keen to hear any comments that help us improve communication with our customers.

Giving you the best possible service, but if you’re dissatisfied with your experience, you can contact our 24/7 customer service centre who will be happy to help you.

Contact the team